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Website & Mobile App Accessibility Claims

Defending online stores, booking sites and mobile apps against digital accessibility lawsuits, and reducing future risk.

The digital landscape is the fastest-growing source of ADA litigation. By the end of 2025, more than 5,000 digital accessibility lawsuits were filed across federal and state courts. Most of these cases involve ordinary digital elements: online forms that are incompatible with screen readers, missing video captions, or insufficient color contrast.

If your website or mobile application facilitates sales, bookings, or scheduling, it is a target for high-volume litigants. Even businesses operating exclusively online, with no physical storefront, are subject to these digital barriers. We have successfully defended clients in cases involving complex keyboard navigation issues and sophisticated e-commerce checkout hurdles.

Common claims

  • Images and buttons without text descriptions that screen readers can announce
  • Menus, forms and checkout pages that cannot be used with a keyboard alone
  • Videos without captions
  • Text with insufficient color contrast
  • Pop-ups and booking widgets from third-party vendors that trap or confuse assistive technology

How we defend you

  • Early evaluation. We assess the complaint, the plaintiff’s filing history, and your site, including whether the claimed barriers still exist.
  • Working with your developers. We coordinate a technical audit and remediation plan, generally measured against the Web Content Accessibility Guidelines (WCAG), so fixes support your defense.
  • Vendor responsibility. When the problem lies in a third-party platform or plugin, we review your contracts to pursue indemnification.
  • Settlement or dismissal. We negotiate efficient resolutions and challenge claims where the facts or the law are on your side.
  • Preventing the next lawsuit. Many businesses are sued repeatedly by different plaintiffs. We help you adopt an accessibility policy and monitoring routine that reduce that risk.

Related services

Discuss your matter with our team.

Tell us what you are facing and we will get back to you promptly.